Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Taiwan EMS / FedEX / TNT with tracking and drop-off without signature.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Return / Exchange Policy:
Our return / exchange policy is very simple. If the item we sent you is defective when you received the shipment from us (NOT AFTER USE), you can report to us by email for return / exchange / refund arrangement.
Request(s) for return or exchange and report(s) of missing or damaged part(s) must be received within 7 days of your receipt of merchandise(s). We reserve the rights to entertain requests received thereafter.
Returns for non defective products are not accepted without prior authorization from Pilotfly Authorization for non defective returns is considered on a case by case basis by Pilotfly If a return is authorized it will be subject to a restocking fee of 15%.
Items returned must be in as-new conditions with the packing slips, manuals, accessories and all other items intact in original packaging. Returned merchandise must be received from our customer before we will process and ship out any replacement. All merchandise should be returned to us by shipping carriers with safe method which provides proof of shipment (just in case your item does not reach us. so you can check with your local shipping carrier.) We will not responsible for the lost of returned merchandise in shipping.
Shipping and handling charges for all orders are non-refundable. Customer will be responsible for the return shipping cost to send return back to us. For returned merchandise that is found to be genuinely defective, we ship out replacement at no cost in the TW.* (we pay for the replacement shipping cost) and will not charge additional shipping and handling fees.
We reserve the right to return merchandise to its customer and not refund money, if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants.
All DIY (Do It Yourself) products are not refundable.
Customs, Duties, and “Return to Sender” Packages
For orders shipped outside the Taiwan, you are solely responsible for any and all import duties your local customs office may impose on your order. If a package is returned to Pilotfly due to the Mail Carrier’s inability to collect customs duties or deliver the package to your provided ship-to address, Pilotfly will not refund shipping costs when and if the package is returned to Pilotfly.
Limits Of Responsibility
We accept no responsibility for crash damage. It is impossible to determine for certain whether crash damage was the result of a radio system failure, pilot error or user error. We accept no responsibility for crash damage occurring during the use of a radio controlled model. We accept no responsibility for improper installation of our products. Electrical polarity MUST be properly observed in hooking up electrical components. Fuses must be used with all electrical components where indicated (example: speed controllers). We accept no responsibility for damages occurring to imaging equipment used in conjunction with any of the gimbal products sold.